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If you want your sales team to deliver consistently excellent results, you need staff who understand your product, identify with your customers and are motivated enough to accept knockbacks and explore new opportunities. This section gives you advice on getting the most out of your salespeople and on where to find new sales opportunities.

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6 simple steps to sharpen your sales process

Sales training expert Shaun Thomson goes back to basics to help you win more business
In Sales tips
Five ways to nail your year-end sales targets

Are you going to hit your year-end targets? Try these successful sales tips to make yours a happy Christmas
In Increasing your sales
8 golden rules of great customer service, according to Mothercare's Simon Calver

The mastermind of LoveFilm’s success shares his secrets of acquiring customers – and keeping them happy
In Sales tips
Getting the best deals for your business

Knowing how to negotiate effectively is a crucial skill, says master negotiator Clive Rich
In Sales tips
How I get the sales appointments that matter

Top entrepreneurs give advice on how to pitch successfully
In Sales tips
Improving sales performance

We asked the experts for their tips on rallying your salespeople as the UK grapples with a severe case of SAD – sales affected disorder
In Your salesforce
Service-led battle plan

The former MD of Rackspace on his "simple" customer service strategy to take on his old company
In Sales tips
10 steps to better negotiation skills

With the pressure to secure value from deals higher than ever, we asked the experts for tips on perfecting the art of negotiation
In Sales tips
Affiliates: Your virtual salesforce

Last year, sales of £3bn were produced by affiliate marketing. Here's how to get in on the action
In Your salesforce
Getting past the buyers

Winning over the high-street gatekeepers can be an arduous task. Here's our guide to getting listed
In Sales tips

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